***** reimbur*****t

In April I contacted Cell C to inquired about the 4 debit order on my bank A/C. I find out that someone has **********ly open an A/C . I was advised to get an affidavit, copy of my ID and bank statement highlighting every transactions and to drop them to the nearest CellC store and wait. I dropped evrthing @ the 4ways branch on 29th April for them to forward to the ***** department and was assured I would receive a confirmation call and that it will take 14 day for all my refund. After numerous call to cellC the contract was cancelled but nothing about my refund. On the 25th May I got a confirmation that my a/c would be credited within 14 days. That didn't happen. I went back to 4ways mall branch spoke to the manager 12 June he took down my details assured me he'll personally follow up on the matter I went back on the 17th the manager again assured me he'll get back to me. I am still waiting for customer service, the manager. On my Knowledge you need an original id to receive any delivery and I've never lost my id, it was bad enough that such ***** happen now they're failing to pay me back. Please work on your service and security checks.