***** Query Not Attended To

I am struggling to get my ***** query to be attended to by Cell C. A ***** query was opened which dates back to 31 January 2022. An automated response indicated that my query will be attended to within 48 working hours which I believe that would be Cell C turnaround time when it comes to practice and procedure. This ********** account has been debating from my account from the 25th of December 2021 and the most recent debit order was on the 25th of January 2022 which was an amount of R1 725.48 and R1 592.4. That is over R3000! Currently as I type this complaint my credit record is hanging on a fence of a graveyard. The ********** account in my name consists of a 5GB Connecta and Mate Book Di5i3.

I have sent relevant documentations required and sworn under oath that I do not have any contractual obligations with Cell C but the matter has since not been resolved.

I am embarking on taking up a civil case up against the *********, so I recently wrote on the CellC's Twitter page, since the call center advisors do not advise on ***** related queries,to be kindly be assisted with the CellC's official PAIA of 2000 request form so I am able to have full records which were used to open this ********** account in my name and pursue a civil case.