***** query

I reported a ***** case on my bank account for more than three weeks and spoke to several consultants. None of them are able to assist and keep on referring to departments that cant assist. i sent my affidavit, ID copy with three specimen and bank statement and still no response. and i keep getting the below response:

Thank you for your email. Please take note of the following: All ***** related queries will be attended to within 48 working hours (working days - Monday to Friday, excluding Public Holidays). • Please forward New Application queries through to Credit Vetting for validation. (***). • Upgrade queries must be forwarded to # Upgrade Reversals (***). • All other ***** related queries, need to be logged on IPCC and assigned to the ***** Queue. • If assistance is needed to log TT, please refer to TPHD (Trade Partner) for assistance.(***). • All queries from collection agencies need to be referred to edcescalatedqueries (***). Kind Regards

Can someone please assist as i will be going the ombudsmen route.......my cellphone number is ***