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Ekard D

1 reviews | Active since Aug 2016

07 Jun 2021, 13:34

***** on my name at CELL C

***** At CELL C

I've noticed an amount of R 1 300.00 on my bank account, and yip someone took a contract on my name. I'm by no means a customer at Cell C. But that is only one part of the issue, not only is this affecting my name at the Credit institutions. I get no help from Cell C to resolve this.

I've been to the store at Somerset Mall, I've spoken to many consultants at the call center. Only to be cut off, transferred and left to wait forever. The worst part is I've followed all the procedures, with a police statement, mailed the ***** department.

No one gets back to me, the store say sorry they can't help me. I'm left in the dark. If this is how they deal with a ***** issue, that is scary. I'll never be a customer at CELL C.

No service, no direction.

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Replies (4)
Cell C
Cell C's reply07 Jun 2021, 14:03
Official
Hi Ekard 

Thank you for reaching out to us. 

We would like to confirm that the account has been closed and declared **********. 

We have submitted a request to our Team to have your ITC profile updated. 

^MM
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Ekard D's update07 Jun 2021, 14:05
Reviewer Update
Please provide proof of this
Cell C
Cell C's reply07 Jun 2021, 14:20
Official
Good day

The request has been submitted for a confirmation letter.

It will be forwarded to the email address address added on the HelloPeter profile.

^NZ
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Ekard D's update12 Jun 2021, 13:46
Reviewer Update
CellC my name has still not been cleared, what is the progress on this? I don't have any joy here!!