***** on my account by CELL C

Cell how is it that you dont have a complains line. I have been your contract customer for 24 months with no missed payment ever, yet the thank you I get is you *****ing from my account and giving me pathetic service. On the 12th of November I called retentions department to have my contract not renewed when it expires in December, I was promised this instruction has been registered (but it wasn't) I called on the 20th December to check that all is well with the instruction I gave, I was told this is done, but it wasn't. Instead I was advised to take up a R29 saver plan which will kick in as my contract expires end of the month. 1st Jan 2019 My limits resert for the contract that was supposed to cancelled, I called on the second and was told not to worry, as only 1 contract reflects on your systems and money wont b debited from my account, the 21st money is debited **********ly by CELL C. I spoke to your Manager ELON Govender on the 21st Jan 2019 who promised me a call to this day nothing. ON the 22nd I spoke to Mfundo from retention who promised me a call and nothing. On the 25th I called, Mfundo promised to call me back nothing still. I am appalled at the lack of service from CELL C, the disrespect you have showed me as a customer is tiring. I'm pregnant and forced to this level of anger by CELL. Now someone must call me back urgently, or I will use every law in S.A every public media to right this wrong. You should never be allowed to treat customers this way