***** ON CUSTOMERS ACCOUNT!!

<p>I would just to make it aware that I had to pay this money with a heavy heart, as I don't understand why I have to pay for other peoples mistakes.</p> <p>If INSURNCE was added to my contract WITHOUT me asking for it, why cant it be removed without me paying for it??</p> <p>Every month FROM NOVEMBER I have called to sort this out, just to pay for it again at the end of the month!! THIS IS *****!!! I WANT THIS SORTED OUT FOR THE FINAL TIME.</p> <p>I want this money back, as soon as possible! I do not accept the fact I have to pay for something I DID NOT REQUEST. There are multiple calls to both CELL C and the INSURANCE by me lodging complaints and MAKING IT VERY CLEAR THAT I DO NOT WANT INSURANCE ON MY PHONE. I want these calls to be listened to as my contract was suspended to to the fact that I refuse to pay for insurance i did not request. This is ridiculous!!!!!!!!!!!!!!! How ethical is this? I am also very disappointed in Cell C as a company - I am your client, I did not ask for something - I complain - You tell me there is nothing you can do to help - I have to sort this out with the insurance - I AM NOT A CLIENT OF THE INSURANCE - I DID NOT REQUEST THEIR SERVICES - I AM A CLIENT OF CELL C, THEREFORE I EXPECT YOU TO HELP ME WITH THIS AS YOU ARE MY PROVIDER AND THIS SERVICE IS SOLD BY YOU - THE MONEY GETS DEDUCTED BY YOU!!</p> <p>AS YOUR CLIENT I HAVE CERTAIN RIGHTS - and I have logged complaints regarding this matter and still this has NOT been sorted out. I will take this further, I will log a complaint with the Ombudsman, and I highly doubt that I will upgrade my contract with you again. At this point I don't even want to have these contracts anymore - if I had the finances I would pay you and cancel these contracts - unfortunately for now - I have no choice but to continue with your contracts.</p> <p>You previously paid all my monies back - Admitting you are at fault - and yet month end I must again pay for an unwanted service. Then you want to pay me back again - what sense does that make??? I pay you so you can pay me back?? And then I have to wait months for my money!! I had to wait for 3 months for you to pay me back - every month just adding to the amount. WHERE YOUR POLICY STATES(according to your policy terms on the internet) THAT YOU REFUND WITHIN 32 HOURS.</p> <p>I am extremely unhappy with the service I have received regarding this matter - In fact I have not received any assistance except for the fact that my service was suspended and forcing me to pay for this yet another month. I even received an sms stating if I don't pay you, your R119 it will negatively impact my credit record, WHAT??? By refusing to pay for something i did not request this will impact MY credit rating???</p> <p>I am going to make it clear to everyone reading this email - I DO NOT WANT INSURANCE - REMOVE THIS FROM MY CONTRACT ONCE AND FOR ALL BECAUSE IF THIS IS ADDED NEXT MONTH AGAIN I WILL NOT PAY THESE PHONES -</p> <p>Attached also is emails sent to the Insurance department as well as this months statement.</p> <p>I expect someone to call me and assure that this matter has been resolved by close of business on Monday, as well as my money paid back to me. I would also appreciate an apology for all this inconvenience I have had to endure.</p>