***** met with indifference

An account was **********ly opened in my name with my ID number at Cell C last year. I remember having a lot of problems trying to get through to them to even log the complaint as you need a Cell C number to enter in order to speak to an operator. No ***** helpline in sight. Eventually I managed to get the account closed with a police affidavit.

I am now trying to get a home loan and it still shows that I have a Cell C account in arrears when credit search is being done. Now the onus is on me to prove the closed account. Again, I was put through to about 4 divisions before reaching the ***** department, the first number given to me to reach them did not even work.

It is highly frustrating for someone who's been a victim of identity theft to be met with such *********** help and user unfriendly systems. Surely this is something that happens often in South Africa and as a company you should be taking some responsibility and make the process easier for people?