*****, Lack of Accountability & Respect

I called Cell C Call Center requesting settlement amount in May-3rd, it was R350 I paid it and the lady advised me to call in within 24 hrs to cancel the contract, which I did and a day later I received sms confirming that my contract was cancelled and airtime was also ceased. However end of May cell C loaded a debit order of R792 to be taken of my Fnb account and it bounced since I had insufficient funds, I then called Call Center liaised with both retention and billing dept, retention said my account which I've settled is still active due to shortfall of R246 'which was never mentioned when I called in for settlement, their explanation did not make sense to them even to me as a customer, is just that no one was willing to take responsibility. I was refferred to billing to explain why they extended my contract and I was told it is how they operate, I then told them that I will not pay them until they fixed the mess and the lady said she will escalate the matter till now I am still waiting, hence I was awakened by another debit order which made my heart boil R1785,75, I called in again no one want to account, the lady just said there is nothing she can do, even when I told her that I will lodge a complain with Ombudsman she just did not care, I mean that is unfair business practice. Re opening my account without my consent is *****, I asked for settlement balance not outstanding balance.