***** DONE ON MY NAME AND CELL C FAILS TO GET BACK TO ME

<p>I AM ABSOLUTELY DISGUSTED IN THE MANNER OF WHICH CELL C HANDLES THERE QUERIES ESPECIALLY IF IT IS SUCH AN IMPORTANT ONE. LAST WEEK 12/01/17 I WAS CALLED BY YOUR COLLECTIONS DEPARTMENT FOR PAYMENT I ADVISED THEM I NEVER TOOK ANY CONTRACTS FROM THEM,THEY ADVISED ME TO SEND AN AFFIDAVIT WHICH WAS SENT THROUGH ON THE SAME DAY. ALL THIS TIME THEY REFUSE TO ANSWER ANY QUESTIONS UNTIL I GAVE THEM THE AFFIDAVIT. I WAS ADVISED IT WOULD TAKE 48 HOURS FOR ***** DEPARTMENT TO GET BACK TO ME. ON THE 13/01/17 LERATO MALEKA GOT BACK TO ME ASKING FOR ID , AFFIDAVIT AND BANKSTATEMENT IF THEY WERE DEDUCTING FROM MY ACCOUNT. I ASKED FOR LERATO TO CALL ME SHE CALLED ME ON THE 14/01/17. ADVISING ME TO SEND MY CERTIFIED ID COPY WHICH I DID ON THE SAME DAY. ON THE 15/01/17 THABISILE REP**** AND STATED THEY RECEIVED MY DOCUMENTS AND IT IS FORWARDED TO THE ***** DEPARTMENT AND IT WILL TAKE 2 BUSINESS DAYS FOR THEM TO CONTACT ME. WELL GUESS WHAT CELL C YOU WAS SUPPOSED TO GET BACK TO ME TODAY AND THAT DIDNT HAPPEN. I WANT SOMEONE TO CALL ME FROM ***** DEPARTMENT A.S.A.P. I WANT THIS MATTER TO BE SORTED OUT IMMEDIATELY AS MY ITC IS BEEN AFFECTED DUE TO THIS. CELL C TREAT THIS AS URGENT OTHERWISE FAILURE TO DO SO WILL RESULT IN ME GOING TO ICASA AND TO YOUR CEO DIRECT. AND YOUR STAFF IN THE CALL CENTRE ADVISED ME THIS HAPPENS QUITE OFTEN IT MAKES ME WONDER WHAT TYPE OF BUSINESS YOU ARE RUNNING.</p>