SM
Sigcino M

1 reviews | Active since Sept 2013

01 Feb 2016, 14:14

***** done by Cell C

I would like to voice my disgust and disappointment at cell c. I've been their client for more than 9 years. I stand for their incompetence's at one point I had to pay for swim swap I didn't ask for and now they have outdid their ***** on me im tired. October 23 I was due for 2 upgrades on my 3 lines I had with them but I decide against renewing this lines so October I told them im not re-newing instead im closing. then to my surprise January im billed R1208 instead of R515 and I called to ask why I was given this number as mu number was handed over *** for 2 weeks I couldn't get it to be picked up. and I had to fight with 140 personnel to listen to me. I was told Smart 040 took R557 of the bill and I asked them who gave them permission and I was told I subscribed which I know for a fact I didn't as I already closed this line and had 300 free minutes which I was finishing. I think Cell c is using this Smart040 to rip us off I want my money back

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Replies (1)
Cell C
Cell C's reply01 Feb 2016, 15:17
Official
Hello sgcinom,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,