***** - Deal with it please

Dear MP at Cell C,

I am still waiting for the reference number you promised on Monday 15 February 2021.

Dear Cell C,

I have received a subscriber Collection letter saying i haven't paid R1346.43 and i have submitted everything with you with regards to contract i did not apply and waiting for you to deal with my case. I am angry guys because this thing will affect my credit score

Can I get a letter to my email confirming that the account/***** account has been dealt with.

Dear Cell C,

I received another letter today. You said the matter was corrected but I don’t think so. Please find the attached letter:


Cell C Notification
Dear Cell C Customer

Cell C account number: ***

According to our records payment of R 1 346.43 was not received on your Cell C Account. Please make immediate payment to avoid disconnection of all services.

How to pay your account:

• | Direct Deposit/Electronic Funds Transfer using the banking details below:
|
Bank: Nedbank

| Branch Code: 145405

| Account Name: Cell C Service Provider Company (Pty) Ltd

| Account Number: ***

|
Reference: ***

• | Switch to Debit Order Direct Deposit/Electronic Funds Transfer
|
If you are not already a debit order client you can switch to debit order by contacting Customer Care on ***. Alternatively you can email ***

• | EasyPay
|
Use the EasyPay number reflecting on your Cell C statement at a retailer to pay your account.

To arrange for a payment plan on your account, contact our call centre on 084135

Kind regards
Cell C Collections
(Automated Computer generated email. Please do not reply to this email.)

Cell C, now is evident that you are a company who is useless and not able to help your customers. I just called your Call Centre and no one is able to help instead they cut my call and bear in mind that I am paying for that call.

I have received a statement now and I am going to attach and is as follows:

Your Cell C Statement
Account Number: *** Statement Date: 01/03/2021
Dr. Ramantsibua Mokgotla
UNIT 55 Park Court
cnr Lillian Ngoyi & End Street Joubert Park
2001
STATEMENT SUMMARY
The total statement amount due as of 01 Mar 2021
R 1 346.43
Your selected payment date is 26 Mar 2021
YOUR STATEMENT DETAIL
**********: Please note that Cell C will never contact you to get your OTP (One Time PIN). If you receive an OTP without registering on any of the Cell C platforms, e.g. Mobile App or Portal, please call our ***** Call Centre on *** immediately.
STATEMENT AGE ANALYSIS
Current
R 0.00
30 Days
R 1 346.43
60 Days
R 0.00
90 Days
R 0.00
90+ Days
R 0.00
Date
Description
Debit
Credit
Balance
01/02/2021
Opening Balance
R 0.00
01/02/2021
Invoice
R 1 346.43
01/03/2021
Invoice
R 0.00
01/03/2021
Closing Balance
R 1 346.43
WAYS TO PAY YOUR ACCOUNT
EasyPay
Use this EasyPay number at a retailer to pay your account ***
Switch to Debit Order
If you are not already a debit order client you can switch to debit order by contacting Customer Care on 084 135. Alternatively you can email ***
Direct Deposit/Electronic Funds Transfer
Our bank details
Account Name
Cell C Service Provider (Pty) Ltd
Bank Name
Nedbank
REF Number:
***
Account Number
***
Branch Code
145405
Cell C Service Provider Company (Pty) Ltd Reg no: *** VAT no *** PO Box 786005, Sandton 2146
Page 1 of 4

Tax Invoice
Invoice Number: *** Account Number: *** Invoice Date: 01/03/2021
PACKAGE DETAIL
INVOICE TOTALS
**********: Please note that Cell C will never contact you to get your OTP (One Time PIN). If you receive an OTP without registering on any of the Cell C platforms, e.g. Mobile App or Portal, please call our ***** Call Centre on *** immediately.
Dr. Ramantsibua Mokgotla
UNIT 55 Park Court
cnr Lillian Ngoyi & End Street Joubert Park
2001
Description
From
To
Amount
Total excl. VAT
*** Thomas Mokgotla R 0.00
Amount (No VAT Items)
R 0.00
Amount (Standard VAT Items excl.VAT)
R 0.00
VAT @ 15%
R 0.00
Total (Incl.VAT)
R 0.00
Note: This invoice may contain pro rata charges. Pro rata charges occur when you are charged for a portion of a month. This is calculated based on the number of days from your start date or migration date, to the end of the month. Alternatively, pro rata could be calculated from the beginning of the month until the deactivation date. Pro rata billing applies to monthly subscriptions as well as any value added services.
Cell C Service Provider Company (Pty) Ltd Reg no: *** VAT no *** Page 2 of 4 PO Box 786005, Sandton 2146

Usage Details
Invoice Date: 01/03/2021 Account Number: ***
Dr. Ramantsibua Mokgotla
UNIT 55 Park Court
cnr Lillian Ngoyi & End Street Joubert Park
2001
**********: Please note that Cell C will never contact you to get your OTP (One Time PIN). If you receive an OTP without registering on any of the Cell C platforms, e.g. Mobile App or Portal, please call our ***** Call Centre on *** immediately.
Units added this month
500
Units used this month
4
Units carried over to next month
0
INFORMATION FOR ***
Your contract has either come to an end and you are now on month to month, or you do not have any device commitment fees remaining on your contract. Please contact us to check if you are eligible for an upgrade.
USAGE SUMMARY - ***
Your Frequently Used Numbers:
2019 Pinnacle 5GB TopUp Inclusive Minutes
Minutes carried over from previous month
215:24
Minutes added this month
360:00
Minutes used this month
22:25
Minutes carried over to next month
0:00
Usage Type
Amount Used
Cost
National Fixed Line Calls
0:52
R 0.00
Cell C Calls
22:25
R 0.00
Other Mobile Calls
165:16
R 0.00
SMS/MMS Charges
4 SMSs/MMSs
R 0.00
SmartData Internet
3.17 GB
R 0.00
1.
***
36 calls
2.
***
30 calls
3.
***
13 calls
4.
***
12 calls
5.
***
9 calls
6.
***
9 calls
7.
***
6 calls
8.
***
6 calls
9.
***
5 calls
10.
***
4 calls
Usage of Bundled Data, Voice, SMSs and Airtime - ***
2019 Pinnacle 5GB TopUp Inclusive Minutes
Minutes carried over from previous month
0:00
Minutes added this month
180:00
Minutes used this month
166:08
Minutes carried over to next month
0:00
2019 Pinnacle 5GB TopUp Inclusive Data
Megabytes carried over from previous month
0.01
Megabytes added this month
3072.00
Megabytes used this month
3072.00
Megabytes carried over to next month
0.00
2019 Pinnacle 5GB TopUp Midnight Data
Megabytes carried over from previous month
1171.91
Megabytes added this month
2048.00
Megabytes used this month
173.03
Megabytes carried over to next month
0.00
2019 Pinnacle 5GB TopUp Inclusive SMS
Units carried over from previous month
321
Cell C Service Provider Company (Pty) Ltd Reg no: *** VAT no *** PO Box 786005, Sandton 2146
Page 3 of 4

Important Notes
Invoice Date: 01/03/2021 Account Number: ***
Dr. Ramantsibua Mokgotla
UNIT 55 Park Court
cnr Lillian Ngoyi & End Street Joubert Park
2001
INFORMATION
**********: Please note that Cell C will never contact you to get your OTP (One Time PIN). If you receive an OTP without registering on any of the Cell C platforms, e.g. Mobile App or Portal, please call our ***** Call Centre on *** immediately.
Contact us
Our team is ready to receive your query or question.
Customer Care Line: 135 (free from a Cell C phone) or 084 135 (from any other number). Email us on: ***
Fax us on: 084 14 329
Fibre contact us
For support queries, or an upgrade or downgrade to your line speed, you can contact the Fibre Support line on the below contact details:
Fibre Support Line: 084 14 FIBRE (34273), Mon – Sun: 07:00 – 23:00
Email us on: ***
Fax us on: 084 14 329
Remember to include your Cell C account number and contact details.
Cell C App
Download the app now from the Apple App Store or Google Play and register to put the power in your hands. Data charges apply on the download of the app but once installed it is free to use!
Some handy short-codes
- To cancel all diverts ##002# and OK
- Activate voicemail 132 and OK
- Divert all calls to voicemail **21*08414 followed by the last 9 digits of your
phone number# and OK (e.g.**21****#)
- Divert calls to voicemail when busy **67*08414(9 digits)# and OK
- Divert calls to voicemail when your phone is off **62*08414(9 digits)# and OK
- Divert calls to voicemail when you don't answer **61*08414(9 digits)# and OK
- Please call me *111*ten digit cellphone number# and OK
- To access Cell C services via our self-service menu *147# and OK, then follow
the menu options
- To access details of Premium rated subscription services, dial *133*1# and
follow menu options
- To access the option to block/unblock/set the Premium rated services limits, dial
*133*3# and follow menu options
- To view your cellphone serial Number dial *#06#, your phone will display the
serial number (or IMEI number) on the screen. Record this number safely.
Device Insurance
We've got you covered with Cell C Device Insurance that is available to cover loss, theft, accidental damage and/or SIM card cloning. Once insured, if you change or upgrade your device, please notify us immediately. If you don't, you will not have any cover under this policy because the IMEI number on the schedule of insurance will not match your new device. Please ensure that you use your Cell C registered SIM card with the registered device as only claims where the device was used to make or receive a call, or to send or receive a SMS during the 30 days prior to an insured event can be considered. Get a quote and activate this cover at affordable rates via www.cellc.co.za; by calling ***; or email *** within 30 days of taking out or upgrading your contract.
Lost or ****** cellphone
If your phone is lost or ******, contact Customer Care and ask them to temporarily deactivate your SIM card and request info on how to replace it with a new SIM card. Request the Customer Care agent to fax/email you a blacklisting form, which you have to complete and email back to ***.
A Blacklisting number will be generated once the phone has been Blacklisted. This Blacklisting number is needed when reporting the phone at your nearest Police Station in order to get a case number.
Commitment fees
If you cancel your contract, you remain liable for the remaining device value plus any subscription fees and usage charges, which have been billed but not yet paid by you.
Cell C banking details Our banking details are:
- Bank: Nedbank
- Branch Code: 145405
- Account Number: ***
- Account Name: Cell C SP PTY Ltd
- Reference: <***>
Debit order return fee
Remember to make provision for your debit order on the date you have selected. Should your debit order be returned by your bank due to insufficient funds, you may be charged an admin fee by your bank and by Cell C.
Payment terms
You must make payment of the full amount owing to Cell C Service Provider Company (Pty) Ltd ("Cell C SP") on or before the date that the payment is due. If you have not paid the full amount owing to Cell C SP, Cell C SP has the right to subsequently use any legal means available to it (including early debit order facilities) to recover any and all amounts owing to Cell C SP.
Check your bills
It is always a good idea to check your bill. Should you have any queries with this account or your invoice, contact us at *** within 30 days from the date of this invoice.
Payment options
Cell C offers its customers a wide range of payment options which are listed below:
- Debit order
- Direct Deposit at the bank or EFT
- EasyPay
- Credit Card
Reconnection fee
It is your responsibility to keep your Cell C account up to date. If your phone is suspended due to non-payment, you may be charged a reconnection fee when your services are reinstated.
Renewals/upgrades for mobile customers You can check if you are eligible for an upgrade by:
- Dialling *147# from your Cell C phone
- Or visit the Cell C website on www.cellc.co.za
- Or via the Cell C App
International Roaming
To avoid bill shock, make sure you visit https://www.cellc.co.za/cellc/international-roaming for helpful tips before you depart.
Complaints procedure
If you are not satisfied with Cell C complaints resolution procedure, you may contact the ICASA Consumer Affairs Department on *** or e-mail ***.
Spend Control
With Spend Control from Cell C, you can choose how much you want to spend on out of bundle data, voice and SMS usage. Access Spend Control under "Manage Limit" on the Cell C App and at www.cellc.co.za and on *147# under "Manage My Account".
Cell C Service Provider Company (Pty) Ltd Reg no: *** VAT no *** Page 4 of 4 PO Box 786005, Sandton 2146