*****

I found out early February that an contract was opened in my name at Cell C. I immediately called the call centre. They told me I need to get an affidavit and a copy of my ID and email it to a certain Cell C email address. On 02/02/2021, I emailed the ID copy bank statement and affidavit, and received a confirmation email back, informing me that someone would contact me from the ***** department within 48hours. Have received no feedback from Cell C at all. I've been calling for help at Cell C and all I get is – “send an email” – well it’s not working. I want somebody to confirm that this contract is removed from my account and I want to see this **** contract. No one even bothered to communicate with me as the client instead I'm told that this happens all the time. If this happens all the time why doesn't Cell C have risk measures in place to avoid this. Clearly there is inside ***** happening at Cell C. I have done everything I was told to do yet no one has contacted me yet.