*****
The agent advised me on a call that my contract would be month to month - cancel without any ties. There was no paperwork signed for a 24 month contract which I am not being asked to pay for when I need to urgently cancel. I submitted a complaint, no feedback? Case number ***
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Replies (3)0
Replies (3)
Cell C's replyOfficial
12 Aug 2022, 11:30Good day Maheshni
Thank you for contacting us.
The matter will be escalated to our Support Team for assistance.
^NT
Thank you for contacting us.
The matter will be escalated to our Support Team for assistance.
^NT
Cell C's reply12 Aug 2022, 11:30
Official
Good day Maheshni
Thank you for contacting us.
The matter will be escalated to our Support Team for assistance.
^NT
Thank you for contacting us.
The matter will be escalated to our Support Team for assistance.
^NT
's updateReviewer Update
14 Aug 2022, 16:13Hi there,
An agent contacted me yesterday to confirm my contract would be cancelled as I took the contract out before 01 November. She confirmed on a RECORDE call that my contact would be cancelled end August.
Today I receive an email saying the contract will not be cancelled? What is happening here?
An agent contacted me yesterday to confirm my contract would be cancelled as I took the contract out before 01 November. She confirmed on a RECORDE call that my contact would be cancelled end August.
Today I receive an email saying the contract will not be cancelled? What is happening here?
's update14 Aug 2022, 16:13
Reviewer Update
Hi there,
An agent contacted me yesterday to confirm my contract would be cancelled as I took the contract out before 01 November. She confirmed on a RECORDE call that my contact would be cancelled end August.
Today I receive an email saying the contract will not be cancelled? What is happening here?
An agent contacted me yesterday to confirm my contract would be cancelled as I took the contract out before 01 November. She confirmed on a RECORDE call that my contact would be cancelled end August.
Today I receive an email saying the contract will not be cancelled? What is happening here?
's updateReviewer Update
18 Aug 2022, 15:00Thank you so much.
's update18 Aug 2022, 15:00
Reviewer Update
Thank you so much.