sS
santosh S
1 reviews | Active since Mar 2022
07 Mar 2022, 16:44
***** CONTRACT **** BY Cell C
I had taken 2 device contracts in 2018 which expired in 2020. However to my surprise I found today that FRADULENT 24 months contracts have been opened in my names and the call center says that I have signed the contract physically by visiting the shop which is just a blatant lie. This is DAYLIGHT robbing of customers !!! now when I told them to cancel the contract they say that I will have to pay a penalty as one contract expires in Aug and one in Nov 2022. What a **** !! Shame of Cell C !!!
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Replies (5)0
Replies (5)
Cell C's replyOfficial
07 Mar 2022, 17:40Hi Santosh
Thank you for notifying us of the above.
In order for us to be able to assist, kindly send us a copy of your ID, bank statement (if any amounts have been debited) and an affidavit stating your case to *** Once documents have been received, we will escalate the matter to our ***** Team.
^PN
Thank you for notifying us of the above.
In order for us to be able to assist, kindly send us a copy of your ID, bank statement (if any amounts have been debited) and an affidavit stating your case to *** Once documents have been received, we will escalate the matter to our ***** Team.
^PN
Best regards,
Cell C's reply07 Mar 2022, 17:40
Official
Hi Santosh
Thank you for notifying us of the above.
In order for us to be able to assist, kindly send us a copy of your ID, bank statement (if any amounts have been debited) and an affidavit stating your case to *** Once documents have been received, we will escalate the matter to our ***** Team.
^PN
Thank you for notifying us of the above.
In order for us to be able to assist, kindly send us a copy of your ID, bank statement (if any amounts have been debited) and an affidavit stating your case to *** Once documents have been received, we will escalate the matter to our ***** Team.
^PN
Best regards,
sS
santosh S's updateReviewer Update
25 Mar 2022, 10:45 hi Cell C team,
I have sent you the email with the bank statement, Cell c Account statment and an Affidavit as advised in your reply. Kindly arrange to get the contracts cancelled on priority and provide me the feedback once its done pls.
I have sent you the email with the bank statement, Cell c Account statment and an Affidavit as advised in your reply. Kindly arrange to get the contracts cancelled on priority and provide me the feedback once its done pls.
sS
santosh S's update25 Mar 2022, 10:45
Reviewer Update
hi Cell C team,
I have sent you the email with the bank statement, Cell c Account statment and an Affidavit as advised in your reply. Kindly arrange to get the contracts cancelled on priority and provide me the feedback once its done pls.
I have sent you the email with the bank statement, Cell c Account statment and an Affidavit as advised in your reply. Kindly arrange to get the contracts cancelled on priority and provide me the feedback once its done pls.
Cell C's replyOfficial
25 Mar 2022, 12:33Hi Santosh
When did you send them and which email did you send them from?
^MP
When did you send them and which email did you send them from?
^MP
Best regards,
Cell C's reply25 Mar 2022, 12:33
Official
Hi Santosh
When did you send them and which email did you send them from?
^MP
When did you send them and which email did you send them from?
^MP
Best regards,
sS
santosh S's updateReviewer Update
25 Mar 2022, 13:19I have sent the email about half an hour back on ***
sS
santosh S's update25 Mar 2022, 13:19
Reviewer Update
I have sent the email about half an hour back on ***
sS
santosh S's updateReviewer Update
20 Apr 2022, 11:44hi Cell c team....i have send you all the relevant documents along with affidavit. You have not even acknowledge the receipt nor any update on action taken for cancellation of unauthorized contracts. What a pathetic customer responsiveness system !!!! can I expect some action...its more than a month since I made youll aware of this ****
sS
santosh S's update20 Apr 2022, 11:44
Reviewer Update
hi Cell c team....i have send you all the relevant documents along with affidavit. You have not even acknowledge the receipt nor any update on action taken for cancellation of unauthorized contracts. What a pathetic customer responsiveness system !!!! can I expect some action...its more than a month since I made youll aware of this ****