***** CELL C ACCOUNT AND CELL C NOT ASSISTING

A ********** account was opened in my name in November 2021. A debit order wine off my bank account in December 2021 and that is how I knew of this ********** account. I immediately contacted Cell C about and was to do an affidavit, send it to them together with my ID copy and bank statement. I did that on the 27 December 2021, sent an email to *** and no response was received. I have since sent over 20 emails to Cell and my matter is still not being attached to. I eventually sent an email to the Cell C Social Media email address and a lady by the name of Danielle Abrahams called me. She logged a query with the cell ***** department and gave a reference number BUT STILL NOTHING HAS BEEN DONE. I am unemployed and having monies debited from my account when I have been trying to contact cell c is just wrong The reference number I was given is ***. Please cancel this contract as it is ruining my credit record.