MR
Montsheng R

1 reviews | Active since Jul 2018

14 Nov 2018, 12:20

***** Cases Handling by Cell C Suck

An account was opened **********ly in my personal details which i got to find out when they traced my actual number trying to collect amounts in arrears. i explained my case to them and then i was asked to forward all kinds to documents to support that i did not open such an account. i have sent the required documents to their ***** team which i was told that i would get feedback in a minimum of 2 days but now is has been weeks. worst is that they have handed the arrears account to Nudebt to collect and they such the same way as Cell C because i forwarded the same documents till today i have not received feedback and they don't stop calling asking for collections. F@#**k both of them!!! If Cell C had done proper screening of clients and followed "Know Your Customer" practice they would have noticed something wrong with the client who de*****ed them in time. now i am been irritated by debt collectors for something i did not do!!! since Cell C was so quick to approve an application without proper validation, then they were supposed to be quick to resolve this issue when i told their collectors and whomever the partner with that this is a case of *****

0
Replies (5)
Cell C
Cell C's reply14 Nov 2018, 12:26
Official
Good afternoon  Montsheng 

Apologies for the delay in having the matter resolved.

Our team will investigate and provide feedback as soon as possible.

Regards
Cell C | DA
MR
Montsheng R's update14 Nov 2018, 12:30
Reviewer Update
When is "as soon as possible" ? This is not rocket science, please give me timelines!!! What measures do you guys take to ensure that cases like this do not reoccure?
Cell C
Cell C's reply15 Nov 2018, 09:06
Official
Theodorah contacted you and advised on a way forward.

Regards
Cell C | PN
MR
Montsheng R's update19 Nov 2018, 18:51
Reviewer Update
i still have your debt collection agencies irritating me!!!
MR
Montsheng R's update27 Nov 2018, 14:45
Reviewer Update
CAN YOU REMOVE MY DETAILS FROM ALL YOUR DEBT COLLECTION AGENCIES..??