1 reviews | Active since Oct 2016
***** case still no outcome - Pathetic service
<p>I have been a victim of identity theft and 2 new cellphones were purchased on my cell c account - no idea how and charge to my existing account. I have lodge the complaint on the 21/09/2016 and still has not been resolved. My reference number is: ********** 394</p> <p> </p> <p>Would be great if someone at Cell C could take the time to contact me so that this can be resolved as appose to doing nothing and always waiting for me to call them and then been placed on hold for hours...</p>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you very much for your quick reply!
Thank you very much for your quick reply!
Typical Cell C - they say they will contact you based in my previous post and yet again nobody calls.
Can anyone at Cell C please call me so that I can resolve this ***** case!!!!
Typical Cell C - they say they will contact you based in my previous post and yet again nobody calls.
Can anyone at Cell C please call me so that I can resolve this ***** case!!!!
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Moses confirmed that he has been in contact with you to assist with this matter. However, you advised him that you have been assisted already.
Regards
Cell C | PN
Moses confirmed that he has been in contact with you to assist with this matter. However, you advised him that you have been assisted already.
Regards
Cell C | PN
Hello Again,
It turns out that the ***** activity on my account is still not resolved even tho I was told that it would be resolved with 48hrs - that was last week. The ***** cellphone numbers are still on my account. I am so tired of the poor service and always running after Cell C and just want it resolved.
Please oh please oh please can someone who actually knows what is going on give me a call.
Hello Again,
It turns out that the ***** activity on my account is still not resolved even tho I was told that it would be resolved with 48hrs - that was last week. The ***** cellphone numbers are still on my account. I am so tired of the poor service and always running after Cell C and just want it resolved.
Please oh please oh please can someone who actually knows what is going on give me a call.
Big surprise - they said they would call me back before 16:00 yesterday 24th October and still waiting for a phone call and to hear whether or not the ***** case has been resolved...it has now been close to 6 weeks.
Please call me
Big surprise - they said they would call me back before 16:00 yesterday 24th October and still waiting for a phone call and to hear whether or not the ***** case has been resolved...it has now been close to 6 weeks.
Please call me
CAN SOMEONE CONTACT ME!!!!!!!!!!!!!!
Such bad service
CAN SOMEONE CONTACT ME!!!!!!!!!!!!!!
Such bad service