***** - Case Number ***

I have three data contracts with Cell C. A few months ago Cell C contacted me to inform me that my account was overdue. After querying how this was possible as my accounts were paid by debit order and all debits had gone through, it was revealed that the 2x accounts outstanding were recently opened and I was totally unaware of these. I informed the consultant that this was clearly a case of ***** and sent through the required documents for the ***** dept to investigate. To date the ***** department has not contacted me to provide feedback and getting through to the ***** dept has been an impossible task. To add to my frustrations Cell C has now handed me over to their attorneys who have sent me a letter of demand and are threatening legal action if I don't settle the ********** accounts. Cell C obviously does not have the capability to investigate this matter or prevent ********** accounts being opened so they are going after a customer that pays his account on time.