***** case : Nr ***

Cell c Fourways Malls staff did ***** on my name by opening 2 accounts for a laptop and cell phone the beginning of October 2019 and only realized when I saw money being deducted from my account End of November 2019, called them in December and they requested an affidavit,bank statement and ID documents .therefore On the 7th of January I received the letter from Siphiwe Dlamini Cellc ***** agent confirming that the matter has been resolved And when I asked about Arrear that appear on Itc I was told that he will send an email to collections in order to be removed And on the 31st Of January 2020 the amount of R1049.39 was deducted by Cellc And sent an email to *** the ***** agent who promised that the money will be credited back to my account Therefore the money was not credited and Cell c arrear was not removed from Itc and instead I was constantly receiving calls from cellc collections sent them documents however nothing happened till I called Fourways cell cstore and they stopped calling,the store sent me back to the ***** agent by the name of Mosela and also realized that Cell c did not list me as victim of crime however as like someone who was part of it and she said that’s how they normally list it however she will send an email to be fixed,arrear to be removed on ITC and the amount of R1049.30 to be credited back to my account Therefore it’s not been done and Transunion confirmed on Friday the 13th of November that they did not received an Instruction to remove arrear from Cell C

also realized that they did not list me as a victim of ***** however as someone who committed *****