***** case

<p>How long does a ***** case take? And why should I be the one constantly following up with you? Why should I be the one who pays for your incompetence? I reported this thing three weeks ago but I still do not know what is happening. And then when I call your call center I get the run around. Your people also didn't give me a timeline. So I don't even know when I can expect the case to be resolved. Honestly this is really annoying.</p>