***** CASE

1st of December 2015 Cell C billed me R760 which i assumed its for December and January but it puzzled me cause it was way more my monthly subscription. January the billed me more than R1500 which i asked my bank to reverse it since i was assuming i already pain for January. few day later my subscription was suspended then i called cell C i was told i have 2 additional contract that i took telephonically Samsung tablets *** and Samsung A***9 which i know nothing about that then the following day i was told it was taken in game city durban . they advised me to to do the affidavit and send it which i did send it on the 02/08/2016. on the 15/02/2016 they deducted more than R1500 for the ***** subscription which they told those 02 numbers were suspended. 17/02/2016 Cell c official called me for an upgrade i don't know how do you expect someone to upgrade while still waiting on you to resolve the matter. 18/02/2016 i received a missed call from Cell C then i returned their call but to my surprise nothing has been logged to a ***** department. how long does it really takes for Cell C to resolve matters especially where there is a money involved and credit record?