EG
Eden G

1 reviews | Active since Sept 2017

16 Oct 2017, 10:20

***** by cell c

I have had an on going issue with Cell c for 4 weeks now. they call me every day from different departments and different agents with no clue about the query having me repeat it over and over for 4 weeks. An additional contract was opened in my name debited just below a hundred every month so i do not see the debit being done. Now having listened to the sales call and confirmed that i did not sign up for the contract they do nit want to process the refund as the sin card was used, i asked them to track the sim card and see who is using it and bill that person as i have not been using the sim card because i was not even aware of the sim. they then keep calling me to repeat the same story over and over and then say they will investigate only for me to start the process all over again. I AM SO SICK AND TIRED OF THIS ********** COMPANY CALLED CELL C. I URGE EVERYONE TO CHECK THERE DEBIT ORDERS THEN IT COMES TO THIS COMPANY!!!!!

0
Replies (1)
Cell C
Cell C's reply16 Oct 2017, 10:29
Official

Good morning Eden

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,