JP
Johan P

1 reviews | Active since Jan 2014

15 Aug 2016, 05:23

***** but CellC is not interested

<p>Somebody managed to take out a ********** contract on my name more than 2 months ago. I have immediately contacted CellC, Transunaion and my bank and forwarded the requested details - affidavit, copy of ID, proof of residence, etc.</p> <p> </p> <p>CellC simply does not seem to be interested in resolving this issue. Numerous emails, phone calls and empty promises later and NOTHING has been done.</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply15 Aug 2016, 05:52
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

JP
Johan P's update15 Aug 2016, 07:48
Reviewer Update

Thank you. Two people have contacted me, the 2nd one saying the account has been closed.

CellC is still only getting 1 star from me because it should never have taken this long to resolve anobvious ***** case and I shouldn't have had to resoirt to social media and hellopeter to get them to wake up.