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slindile nokuthula penelope mkize

1 reviews | Active since Jul 2018

23 Jul 2018, 11:15

***** at Cell C in 157 Victoria Road PMB shop 3d.

I S.Mkize have a very bad experience with Cell C in 157 Victoria Road PMB shop 3d. I spoke with Wandisiwe Ndlovu in April and May 2018 regarding a quote for a Huawei P8 lite 2017 she asked me to send my payslip,bank statement and the id copy on her personal email address,I did as such because she was checking if i do qualify to take the contract with Cell C so she came back to me and told me they didn't have any Huawei P8lite 2017 I thentold her it fine I would get back to her if ever I need a phone.Time went by and she kept on calling at times it would be a missed call or I would pick up and remind her that she need to wait for me to get back to her when I need the phone because another service provider has already given me what I wanted that what I told Wandisiwe Ndlovu but to my surprise Wandisiwe Ndlovu from Cell C in 157 Victoria Road PMB shop 3d has activated the contract on the 13 July 2018 and I called her on the 18 July 2018 to find out why is the contract activated on my name she ask who said so I told her that I got the call from 084135 on 16 July 2018 regarding the contract for the Huawei P20 Lite she said maybe that person wanted to sell the phone to me I should ignore it but she will get back to me. On the 20 July 2018 I called Cell C head office to report this matter and I was told to email the affidavit and copy of my ID. I went by the police station to fill in the affidavit and I tried opening the case against Wandisiwe but I was told to come back with the signed contract from Cell C of which they never gave me till today and the manager there at Cell C in 157 Victoria Road PMB shop 3d protected his staff.

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Replies (9)
Cell C
Cell C's reply23 Jul 2018, 11:27
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply23 Jul 2018, 15:58
Official

Palesa confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

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slindile nokuthula penelope mkize's update23 Jul 2018, 16:24
Reviewer Update
AFTERNOON WE HAVE BEEN CONTACTED BY CELL C AND WE AWAIT FURTHER FEED BACK. Many thanks for you assistance
Cell C
Cell C's reply24 Jul 2018, 15:17
Official

Awesome! feedback will be provided.

Regards

Cell C | PN

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slindile nokuthula penelope mkize's update26 Jul 2018, 11:48
Reviewer Update
Good day I did receive the email from Kelvin on the 24/07/2018 and I am still awaiting for further feedback.Many thanks for your assistance. Regards Slindile Mkize
Cell C
Cell C's reply26 Jul 2018, 12:11
Official

Noted, we will get someone to follow- up.

Regards

Cell C | PN

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slindile nokuthula penelope mkize's update26 Jul 2018, 16:26
Reviewer Update
Palesa Nhlapo has called me just now and she told me that the contract that was done on my name has been cancelled,she will send me the email that says that,thank you very much Hello Peter,Kelvin Nondabula and Palesa Nhlapo if it wasn't for all of you I don't know where would this thing went to. Thank you guys...
Cell C
Cell C's reply27 Jul 2018, 07:50
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN

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slindile nokuthula penelope mkize's update11 Jul 2019, 15:16
Reviewer Update
Good day
I'm very disappointed and humiliated by Cell C again the contract that was cancelled on my name I still get sms's and calls from the debts collectors they say I owe cell c please help me.
Thank you