***** and unprofessionalism

Good day

If I say I am angry it would be an understatement. I have had a contract with Cell C for years, I was due for an upgrade. I got a call from a lady, and we concluded a transaction (she offered me Samsung A32 5G) a day later I got another call from someone who claimed the transaction was not concluded and he was calling to confirm if I was still interested. On the 30th of June I got a delivery, Inside the package was 2 similar cellphones, why I do not know. I then called Cell C to enquire why did I get 2 cell phones, they sent me 4G phones not what I was promised over the phone. I logged a complain and asked them to collect the wrong order, no one came for over two weeks, and I ended up taking the phones to their head office in woodmead and dealt with Tshegofatso who promised to assist me, whenever I called her after dropping off the phones, she kept ignoring my calls. We are now on the fourth month, I didn’t get the proper phone that I ordered, they keep debiting my account and I reverse the premiums monthly, not only is this ruining my payment profile but the level of unprofessionalism and disrespect that I am enduring is on another level. There are recordings to prove they **** about the phones and ***** committed by duplicating my order , now I must pay for something that I do not have and there is no one who is willing to help me. The last person who always promise to call me back in 30 minutes everyday when I call her its Tshiamo Precious Phutiyagae. Why hire people who don’t adhere to honesty and integrity and do not have customer’s interest at heart. I waited and this is enough I NNED ANSWERS .