1 reviews | Active since Mar 2016
***** and not keeping to their word
Cell C phoned me for a special.They convinced me to change service and debit order to go off on the 30th of every month.I received a mobile and router on 11/4 and service connected on the 12th. On the 13th I received a sms that R45.99 will be deducted from my account. I phoned customer service 13.15 and the lady told me that it is a mistake,and no money should be deducted, then she said in fact because it is a new account, the first deduction will only be end of May.At 19h15 R65.99 was deducted from my account. I phoned customer service 19h35. The lady then first told me it was connection fees,when I told her no one told me about connection fees, she then said that it was to check that my bank account was correct!!!!!! This action is as good as theft, because I did not give Cell C permission to deduct any other time than on the 30th.I was on my way to open a theft case the next day and give them chance.I cancelled the debit order that gone threw.Today one week after receiving the router I used up 3gig of data.I have been working my business from home on a 3G vodacom for last 10 months and one use 1gig a month. So for me to use 3gig in one week,JUST IMPOSSIBLE. Contract Cancel
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We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
