1 reviews | Active since Jan 2021
***** and No F@%KS Given!
Cell C has to be one of the worst companies I've ever had tge misfortune of dealing with. On the 6th of September I get a call from Cell C asking me to confirm my online application for a contract (which I actually didn't apply for). I told her that it is a ********** application as I work at another Telco and never app**** for a contract with CELL C.
To my shock and horror, on the 25th of October I get a notification from my bank that there is a pending debit order from CELL C. I called the call center and was advised that there was a contract under my name to which I asked how was the ********** application allowed to be completed. I was then transfered from pillar to post trying to speak to the ***** department and given contact numbers that do not work...
After becoming fed up with being transferred and being given false information I asked to speak to a manager (Thato) who seemed to take my complaint seriously and advised that she would send an email to the ***** department for them to contact me and I would also have to send one to explain what happened.
I sent the email to the ***** department and received an automated response with their turnaround times (which have now lapsed with no response) and called back numerous times to call center agents and managers who do not give a F... about my complaint. Your agents are arrogant, condescending and just not willing to assist.
It is funny and also very sad that I am not even a customer of yours but have to be treated like absolute trash just reporting that a ********** application was done using my name. The fact that I was made aware of the application and it was allowed to be completed after I had advised that it was ********** simply means that CELL C is complicit in the *****!
I have already called a few times again today and no one is willing to assist still (why am I even shocked...) I don't know who your CEO is but great job sir/madam for creating a culture of uselessness!
You should have the proof and call recordings from when your consultant called me and I told them that the application was **********. It is sad that you guys are quick to activate ********** contracts but now I as the victim of the ***** have to be inconvenienced trying to get Cell C to fix the mess that you have created. I am ok, I have blocked your debit order so someone has take your stock and using your facilities for free. Why would anyone who has committed ***** come back and complain about it? Is that logical?
Just fix the damn thing and stop inconveniencing me! I've never liked Cell C and will never be a client, go investigate your agent who completed a application after they were informed it was *****.
Bunch of clowns!
You should have the proof and call recordings from when your consultant called me and I told them that the application was **********. It is sad that you guys are quick to activate ********** contracts but now I as the victim of the ***** have to be inconvenienced trying to get Cell C to fix the mess that you have created. I am ok, I have blocked your debit order so someone has take your stock and using your facilities for free. Why would anyone who has committed ***** come back and complain about it? Is that logical?
Just fix the damn thing and stop inconveniencing me! I've never liked Cell C and will never be a client, go investigate your agent who completed a application after they were informed it was *****.
Bunch of clowns!
The consultant then tells me that if I do not then they will not be able to remove amounts owing off my ITC record (which shouldn't be there anyway...) Cell C just continues to show more and more incompetence and I am honestly wondering how they got a operating license ? @ICASA please advise...
Why do you need an affidavit in order to start an investigation on ***** that was committed by your staff? Please once again do not waste my time. Cell C is willing to ruin someone's credit record because they are too lazy to check what transpired and why their "lovely" staff would commit *****.
I really hope your CEO sees what their company is doing to people, I'm not even a customer and yet I've been affected by your incompetence. Please make sure that the next person you get to call me if someone who can actually resolve this stupid situation you have put me in. I'm no one's fool and refuse to be treated that way!
The consultant then tells me that if I do not then they will not be able to remove amounts owing off my ITC record (which shouldn't be there anyway...) Cell C just continues to show more and more incompetence and I am honestly wondering how they got a operating license ? @ICASA please advise...
Why do you need an affidavit in order to start an investigation on ***** that was committed by your staff? Please once again do not waste my time. Cell C is willing to ruin someone's credit record because they are too lazy to check what transpired and why their "lovely" staff would commit *****.
I really hope your CEO sees what their company is doing to people, I'm not even a customer and yet I've been affected by your incompetence. Please make sure that the next person you get to call me if someone who can actually resolve this stupid situation you have put me in. I'm no one's fool and refuse to be treated that way!