***** AND NO CUSTOMER ETHICS

I , am writing this this email to express my disappointment in the service i received from the 6 Nov 2018. I have wasted my time and money at the store to end up still chasing after query which i find unacceptable. I've called went in to store more than what i am suppose to. The level incompetency is appalling. I still haven't received any feed back or any formal apology this is upsetting and frustrating because I've wasted time off work to come in that is 4days off work traveling far and calls back and fourth to your store and your csurance. I am upset and unsatisfied because im paying giving out more than i should to still be sitting without a handset. I feel like going further with this issue because its and on going situation. As per our conversation I was at the store on the on the 06 November i took the phone in after the incident. I spoke to the consultant I gave her the details as following my partner was ****** on the 05 November I explained to the consultant she advised me I need to wait for the 1st debt order to go off before they can book it in. I the went back on the early December i was told the phone was not insured and need to go back home and get the policy number and come back i did that waited 2 and half hours to assisted untill i was told the system was off line. I then went back again and it was finally booked in. After a month I called the store to follow up and i was told the i need to come in again and fill in the claims form on the 22 January. I called again as i received a sms saying the handset was dispatched to store only to find out that it hasnt been fixed because the claims form wasnt received by the insurance company. and had to go back to resend it i then collected the phone Friday to only find out that the phone was i worse condition as when it was brought in i had to wipe the phone as it couldnt unlock to the touch of the screen was worse than what i brought it in.

So please understand the how frustrating this is because I've been without a phone since then and have been paying and have taken off from work to have the issue sorted as a customer i done my part. I am very unhappy and upset because now i have to go through this process again and yet they failed to bring there side. I STILL DIDNT GET FEED BACK I NEEDED TO FOLLOW UP AND I AM STILL DOING IT ITS BEEN EXACTLY 5 MONTHS AND YET I DONT HAVE MY PHONE AND PAYING EVERY MONTH ON TIME.