IT
Ivy T

1 reviews | Active since May 2017

13 May 2017, 08:42

***** and more *****

<p>Cell C sent me a contract phone via courier. I did not want the phone, i called them i couriered back their phone unopened. I called several times to cancel but they are still deducting money. I went to reverse R511 a few days ago and today they deducted R500 again even though on the system it shows that the contract was cancelled. I went to reverse 3 transactions already. Why am i paying for the phone and 2sim cards i never opened or used? Consultants send me from pillar to post.. i waste money by calling them and i pay extra for bank reversal charges. Im very dissapointed!</p>

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Replies (1)
Cell C
Cell C's reply13 May 2017, 10:02
Official

Thank you for bringing this matter to our attention.

It is disappointing to learn the above and certainly not the way we offer service to our customers. Sincere apologies for the inconvenience caused.

We will assist and ensure that this matter is sorted amicably.

Do expect communication.

Regards

Cell C | PN

Best regards,