***** and incompetence

<p>I app**** for a cell phone contract on Wed 1 June online with Cell C. I received a reference number and was advised I would be contacted. I have had no contact nor has anyone been able to answer my questions when I have called and no responses have been received to my online query submissions nor to my email. I checked my credit card and funds have been taken off my account. I have spoken to three individuals at Cell C - firstly the Customer Services who assured me they would escalate it and advised I would be contacted. The second time I called direct to contract number 084145 and the guy there basically accused me of lying as he said that unless a phone was delivered and signed for no deduction would have been made and he insisted I speak to a customer service agent - this person was rude and irritable and I insisted on speaking to her supervisor - at first she declined and then se put me on hold for several minutes while I could hear laughter in the background. The call was never transferred. This is appauling and completely unacceptable. Cell C has de*****ed me and their incompetant staff are rude and unhelpful. </p>