***** and bad service

My phone had been offline for a couple of days and after contacting the Cell C call center, I was informed that I need to go to a Cell C branch as my SIM card was damaged and I need to do a SIM swop. Did what they said. After the first SIM swop I was told with in to hours I would be back online. Had to go back to the Cell C shop to do another SIM swop as I was still offline.

During this period, someone hacked my SIM. This person called the Cell C call center and loaded data bundles on my TOP-UP contract. I did even know that this could be done as I had a top-up contract and all airtime and data was supposed to be paid for cash or via banking app.

This person that hacked my SIM could not answer all the security question correctly (as copies of the call recording were send to the shop for me to listen to), but yet the data bundles were loaded. During the period that I was offline, this person became part of all my whatsapp groups and tried to sell Cell C data bundles to my friend.

When I saw the data charges on my account of over R4000, I immediately contacted Cell C where I was one again referred to a Cell C shop, as the call center cannot assist. I have opened a ***** case at SAPS as instructed, I have also emailed the information to ********** I have received the computer generated email receipts of the emails, but yet no contact from Cell C.

Instead they keep on cutting my phone as they are more worried about the R4000 that I will not pay.

I Cell C call center can tell me that I cannot be assisted over the phone and need to go to a shop for assistance, why did they allow the ********* to load data on my contract? Why was data loaded on my contract is I have a top-up contract. Another Cell C shop had conform that this should not be done as I do not have an open-line contract or a credit on my contract. Why is the ***** department not getting back to me? Why was the data loaded on my account if this person could not answer all the security question correctly.

Cell C you better get back to me and reverse those charges as all the evidence was given to you that this was not me.