CM
Carol M

1 reviews | Active since Apr 2013

28 Jan 2021, 14:37

*****

latest October CellC called me regarding their special offer for a contract phone .and yes i took an P40 for R439.99 monthly contract for 2 years -the sales man that i spoke to i can say he sold me lairs and i do regret why i took it .he then said that the phone comes with a simcard for 10gb day and 10 gb night for R150 fine .November they collected pro-rata not a full debit cause i also have my S30 with them for R250 which will bring the total amount for my contract monthly to R839.99 which i didn't mind .December they collected but due to some reason had to reverse January -i then received a call on Monday the 25/01 saying that im behind by R931 and some nots ,which i told them to debit on the 27th .on the 27th a debit come out of R931.64 ,R867.00 AND R337.22 and when i call cellc this morning i was told that the 337.22 is for the simcard and when i ask how much are they going to bill me next month im told "frm my actual debit they will be an extra R170 and when i ask wat that for their telling me that is for the data or airtym that i used November.so i failed to understand that the AMOUNTS that was collected yesterday it is for what if they will bill me an extra R170 for something that i used November .and another thing my contract on all the things i have with cellc should be R839.99 not more not less but NOOOOO you do as you pls and the sales person only said that their also giving me 10GB to use for 30 days so all of this it was just to beat two birds with one stone it was all ***** .and if it was possible i would return the P40 and the simcard back .and if ur robbing people like that you wont last in this industry ...im very heart broken and sad and ****ed with cellc ...i used to love ur service but now i hate it .i dont think i can recommend someone to take contract with you cause your sales agents pushes ***** .

0
Replies (2)
Cell C
Cell C's reply28 Jan 2021, 19:03
Official
Good day Carol 

Thank you for contacting us regarding your query. 

We are sorry that your experience at Cell C didn’t quite match your expectations.

We would love engage in order to have this rectified. 


Please expect our call for further assistance. 

^YM 
CM
Carol M's update01 Feb 2021, 12:33
Reviewer Update
im still waiting for a call till today