*****

Good day Before 31 January 2022 I was contacted by cell c They had a promotion and I have been a customer for many years They stated that I was long due for an upgrade and I confirmed it However they sent me a wrong device and a new line and sim card I only asked for an upgrade not a new line/contract I am struggling now to send it back The wrong device they send will be collected When I try to cancel the extra line/sim card now I have to pay the whole 24 month contract which I did not request. The amount of over R3800.00 Everything is still in the original packaging When I ask them to listen to their recordings which clearly states an upgrade and not a new contract they don't find it. Now they want me to go and do an affidavit and apparently send it to the ***** department Why is this my responsibility now. I clearly stated an upgrade and not a new line/sim card