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Cell C refuses to cancel my data contract, the reason being, that the contract still has months remaining on the contract!!!

I do not understand how after 24 months there are still months remaining on my contract, the consultant on the telephone confirmed that the contract is expiring but the cancellation department says something else. I never renewed my data contracts so how can they have the remaining months? Call Reference number - ***.

This has been going on since Jan 2022, No correspondence in writing, received a retention document unsigned???? Received a call from Cell C and the consultant from complaints automatically can not hear me and cuts me off and never returns my call.