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End of April cell c called me and offered me an upgrade for R150, during the conversation that I had with the agent I requested him to add 50 airtime and put a cap on my account so that I'm not charged out of bundle and he confirmed that my debit order will be R200.on the 27th of May I was debit 249. I called Cell c to enquire about that and I was advised that I was charged out of bundle , I requested the agent to log an Service request for bill dispute and to cancel the upgrade because she told me it wasn't activated, she told me to reverse the debit and once it's resolved I will pay Cell c. No one called me from Cell C instead I received an sms saying my account has been credited. On the 25th of June Cell c debits R249 and on the 27th they debit R390. I call in and I'm told I had a 30 day waiting period to cancel upgrade. Why am I being charged because I was first given incorrect and incomplete information. No one seems to want to resolve my query and no one wants to take responsibility for their neglecence