*****

Good Day,

I don't know how many times will I still have to experience absolute bad service from the CELL C Shop at the Highveld Mall in Witbank.

Our signals here on the farm are very bad, therefor I am forced to use CELL C data to be in contact with the outside world. Since Friday I couldn't connect to my WiFi, and went to the CELL C Shop in Witbank at the Mall. I asked for a assistance and the guy there, who helped me told me that "YOUR DATA IS DEPLETED" I told him it IS IMPOSSIBLE, as I have checked my balance on Tuesday and Wednesday, as I am using my night time data to receive and send emails. On Wednesday my daytime data was still over 5GB and my night time data over 23GB. I asked him what is the validity of the data that I buy? He said one year, so I asked him how is it possible that over 5GB of data is been depleted in only 2 days. He kept on telling my my data is finished. I asked him if I buy data now, what is the time limit on it? He said one year. So I asked but if it say 365 day, as it shows on the computer system, how and where are my data then which I didn't use, and build up? He couldn't answer me.

I've tried to buy data there in the shop, but PRAISE GOD the shop's card machine was off line.

When I got home now I have done a purchase via my cell phone banking app, and only bought 3 GB of data,NOW all of a sudden my balance is OVER 6G with night time data of 7GB.

How do you explain it?