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In the beginning of the month i have noticed that the amount debited on my account was more than the usual one. I called Cell C customer service to enquirer about this extra amount and i was told that i did an upgrade on the 30/12/2018 at 17:25 which i never did. I was on the line with them for 1:01:42 and they dint help me.

Few days later i went to the Cell C store to enquirer about the same issue and they did a print out of the Tax Invoice and on an invoice the consultant showing that was helping me is " 0047 - Tamlyn Jacobs".

The following day i went to the store where Tamlyn is based and i spoke with her and she said she will enquirer the paper work for this transaction and get back to me. Till today no news from her, so i called her again today and i was told that she is busy with the client but few minutes later she came to the phone and said she still hasn't got the paper work from their documentation.

This is totally unacceptable, i can not pay for the phone i do not have.