*****

I have now battled for the last few months to have ********** contracts and a ********** upgrade taken off my name and recovering the money.

The new lines have been cancelled and while I have recovered some of the money I have spent too many valuable hours of my life trying to get the upgraded line's contract cancelled to just pay as you go.

Thursday I spent three hours trying to speak to someone that can assist me. I was cut off three times while different people tried to transfer me resulting in telling my story multiple times to different agents. At long last I got transferred to legal and the helpful guy there said they should just cancel the contract. I have provides everything needed. Back at retentions I just got told they can't do it and someone would call me back.

Twice previously I have been promised that someone would call my back and it never happened.

I am now at a point where if cellc tries to deduct any money from my account I am going to the police to open a case of *****, theft and disclosing my personal details for ********** activity.

This has been the worst customer service I have ever experienced having me trying to defend myself while they employ people who are **********.