*****

I have had my Cell C contract for 5 years going on 6. They have great packages and can be very helpful only when they want to. Yet my experience has been very ****ty when you call for assistance and they all give you bad attitudes. Very disgusted at the Huawei representative in their store that **** yet knowing what they were handling me. At Cell C Cradle Stone Mall, I ask repeatedly before I take out the new phone is he sure that the Huawei Mate 40 Pro has Play Store as all the apps I use require it. He said only the phones after the Huawei Mate 40 Pro will not have it. At the time I was still happily using a Huawei P30 Pro. He unboxed the Mate 40 and set it up showing me all the apps are being transferred. He gave me his contact details if I have any questions or need assistance in setting it up if it was not done correctly. Switched it off and put it away. After 4 months I unboxed it and angry was I cause there was no play store!!!

I sent him a message to kindly contact me regarding the phone, to date no answer.

I called Cell C branch in Clearwater to get assistance in change the stupid phone for something else as I was **** too! She gave me an attitude of note. I then called Cell C branch Eastgate and they were very polite and tried to assist by downloading apps and installing it on my phone. My biggest frustration is no matter how they can download apps for me but how the hell does it help me in the future as I use apps that is not supported by the stupid phone I was **** about. To me it is ***** 'misrepresentation and lies'.

I pay a high fee for a contract monthly and yet I can't even get help, to assist me to correct this matter!

This has only been a frustration, as my whole functionality work and all is messed up.