JD
Jabulani D

1 reviews | Active since Jul 2012

01 Mar 2016, 08:57

Fradulent deducation of my account

I have had a 2Gb per month data contract with Cell C for the last two years which I cancelled in January 2016. To my shock this morning, I learned that my account has been debit R2930.06 for data usage. Which is improbable considering I last used the data during the first of January.<br> <br> After speaking to a Cell C call centre consultant, I was told that that amount was accumulated on one day of data usage (06 January 2016). Madness<br> <br> After being a customer with Cell C for many, I have had it. Disgusted

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Replies (1)
Cell C
Cell C's reply01 Mar 2016, 09:04
Official
Hello Jadeja,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN