tD
thobeka D

1 reviews | Active since Jun 2016

15 Sept 2021, 12:24

FRADULENT ACCOUNT FROM CELL C!!!

I had a data contract with cell c which expired in May 2021. A month prior to its expiration, i cancelled the services because I had lost that sim. In June and July I was debited exorbitant amounts and when i inquired I was told it was for a laptop and cellphone that i allegedly took via telephone. This was clearly a ********** activity as i did not request or receive these devices, neither had i ever changed my details during the course of my contract. I was then told to provide an affidavit a swell as a bank statement of which I did on 02 August 2021 and was told I WOULD BE CONTACTED WITHIN 24 HOURS, till this day nobody from cell c has contacted me regarding this case. what infuriates me now is receiving texts from VVM stating that my outstanding account has been handed over to them by cell c. cell C failed to provide me with adequate information to prove my innocence as they could not confirm the new details on their side, further to that i explained that i did not request or recieve these devices and i am puzzled as to how someone else could have passed all security check questions and even change my details without my knowledge.

I will not pay for devices that i did not request for and that which i do not have in my possession. I will take legal action against cell c if I have to because i am very much aware of my rights.

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Replies (1)
Cell C
Cell C's reply15 Sept 2021, 13:20
Official
Good day Thobeka

Apologies for the unpleasant service experienced.

Please forward us those documents to *** and we will assist you.

^SM

Best regards,