FOURTH AND FINAL TIME I WILL BE WRITING ABOUT CELL C'S **** SERVICE - STRAP IN

Briefly and for your record:

I have held two contracts; facilitated by my father, name-just another bug bear I choose not to engage in while trying to address one issue you *********** individuals cannot resolve but regardless.

CASE NUMBER: ********** 858 TICKET NUMBER:336314 INCIDENT NUMBER: 180 ********** 19

I had two contracts with you. One contract was terminated in January 2018. The number that is in use is ********** . This number is NOT THE NUMBER for which the contract was renewed in August 2017. My number was transferred to this contract as I have been using the same number since 2014 when I returned from the UK. When I renewed the contract I asked the in-store agent assisting me to ENSURE that the information pertaining to the device and number were consolidated onto the contract that related to same. Which they duly did. At the time I confirmed that I would be paying insurance FOR THE DEVICE a SAMSUNG GALAXY S8+ at R299 p/m. All sorted? NO. NO.NOT AT ALL. AS IS ALWAYS THE CASE WITH CELL C.

Fast forward to March of this year-my phone was ****** while out with friends in Mashalltown. We cancel the phone. I follow instruction and obtain a case number and sworn affidavit from Rosebank Police Station. This is submitted. On the 6 April my parents went to Lakeside Mall in Benoni in an effort to resolve the issue and start the process of replacing my phone. They were advised that we would receive a ticket number in the coming days which we would need to provide to update the case number. The ticket number is 336314. We phoned and updated this information and were told that it had already been done; as a member from the Lakeside branch had already made contact; and that we would receive feedback in two (?!?!?!?! SERIOUSLY???) weeks. Regardless, something at this juncture said to me- YOU URGENTLY NEED TO GET A COPY OF THIS POLICY. Which I requested- A FEW TIMES. Strange the instinctual belief that you were going to try ***** me over but neither here nor there-guess that's just based on the experience I have had with you ones over a period of about 16 years.

As an FYI I HAVE YET TO RECEIVE THE POLICY-COINCIDENCE??? I THINK NOT!

Fast forward again and to cut A VEEERRRRYYYY LONG STORY SHORT.

I have had the ABSOLUTE PLEASURE OF DEALING WITH A WOMAN BY THE NAME OF MABORE. This woman deserves a medal, an increase and a promotion! Mabore has been a LIGHT IN THIS OTHERWISE DISASTEROUS SITUATION who advised AND CONFIRMED ON THURSDAY 19 ARPIL that my phone SAMSUNG GALAXY S8+ was insured. ONLY to receive an SMS notification today to say that my Insurance has been terminated!!!!! And let me just add it says in the SMS:'YOU HAVE CANCELLED YOUR C SURANCE POLICY.' Let me assure YOU that I have DONE NO SUCH THING AND THAT HAS NOT BEEN AUTHORISED BY EITHER MY FATHER; WHOSE NAME THE CONTRACT IS IN; OR MYSELF. YOU TERMINATED IT WITHOUT AUTHORISATION FROM THE POLICY HOLDER!!!! THIS IS INCREDULOUS!!!!!!!!! IS THIS BECAUSE YOU JUST BLATANTLY DO NOT WANT TO HONOUR YOUR AGREEMENT OR BECAUSE YOU DO NOT HAVE THE MENTAL HORSEPOWER REQUIRED TO PROCESS A CLAIM?????

I immediately phone C-surance and speak with Linda-LOVELY. We get cut off though and I try phone back and ask to be out through to Linda. Unfortunately the lady who I spoke to said she was not available and that I would need to speak with her. AT THIS POINT I STRONGLY URGE YOU TO LISTEN TO THE VOICE RECORDING OF SAID CONVERSATION WITH THE BUMBLING IDIOT I HAD TO SPEAK TO JUST SO THAT YOU CAN APPRECIATE MY FURY AT THIS JUNCTURE. After explaining what had happened, AND WITH VERY LITTLE ASSISTANCE FROM SAID IDIOT- I asked to speak to a manager to which she rep**** there was none. I said that I refused to believe that a call centre of your size would not have at the very least a team leader/supervisor/manager would be available. She put me on hold again. When she picked up the call-she asked if I wanted to upgrade my contract?!?!?!?!?!?!?!?!? At this stage, I think it is fair to say I LOST IT. She asked me why she could not assist and asked why I had to speak to a manager. Well for one-APPARENTLY DEAR you have NO ****ING IDEA WHY I AM EVEN ON THE PHONE! Respectfully I lost it and I swore and shouted - I can admit that and for that I apologise. Instead of diverting my call; and as an OBVIOUSLY IMMENSELY IRATE CUSTOMER-this ****hole (for want of a better term) thought that the best way to handle the situation was to HANG UP ON ME. I have NOW FINALLY had enough of Cell C and the absolute rigmoral that has been the entire NIGHTMARE OF A BAD EXPERIENCE. You have until close of business today to have a MANAGER contact myself and my father and NOT another agent to whom I will need to EXPLAIN THE ENTIRE FARCICAL STORY TO AGAIN or I will be going to the Ombudsman for further investigation.

AND IN CASE THERE IS ANY AMBIGUITY OR VAGUENESS ABOUT IT - I CAN UNEQUIVOCALLY ASSURE YOU that until this is rectified I WILL NOT BE PAYING MY PHONE ACCOUNT! CONSIDER THE PAYMENT TO BE AS SUPERFLUOUS TO ME AS IS YOUR REGARD FOR ME AS A CLIENT.