PK
Palesa K
1 reviews | Active since Oct 2010
11 Mar 2016, 12:56
Foul language used
My mom received a call from Samira a cell C sales agent from KZN regarding a crazy Friday special deal which she was offered a Samsung J1. At 11h52 Samira called back my mom confirming her banking details but we were not content with the hand set she was offered and wanted to change it. Samira told us of how the order cannot be changed and that we would have to wait for the handset to be delivered and only then can we return it and say we are not happy with it; but this just did not make sense to me. Samira or whatever her name is referred us to the Cell C customer care line to cancel the order. Before to hanging up this Sales agent referred to my mom as a 'STUPID *****'.<br> <br> Why use such profanity, how can a 64 year old be called be called this, we are hurt, appalled, disappointed and we would like her to be dealt with accordingly.<br>
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Cell C's replyOfficial
11 Mar 2016, 13:01Hello palesak,
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the consultant will be dealt with in an appropriate manner. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the consultant will be dealt with in an appropriate manner. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Mar 2016, 13:01
Official
Hello palesak,
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the consultant will be dealt with in an appropriate manner. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the consultant will be dealt with in an appropriate manner. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,