Forward my complaint to Customer Service Director

First complaint: http://hellopeter.com/cell-c/complaints/billed-for-insurance-cancelled-two-months-prior-***<br> Second complaint: http://hellopeter.com/cell-c/complaints/deducted-another-months-insurance-***<br> Third complaint: http://hellopeter.com/cell-c/complaints/more-than-a-month-still-unresolved-*** <br> No one has contacted me as per your reply on the 4th February.<br> 7th February, received these 2 text messages:<br> \You have cancelled your C Surance policy. Pro-rata premium charges may apply. Should you wish to reinstate your cover please call ***.\"<br> I cancelled my insurance before it was activated so pro rata charges DO NOT APPLY.<br> \"You have been credited with R 118.97 Airtime Value to use for Voice,Data or SMS.\"<br> I am owed for insurance pro rata November 2015 R104.99 + December 2015 R165.78 + bounced debit January 2016 R100. Total R370.77. Don't insult me with your credit. This wasn't paid in \"airtime value\". I want money.<br> Text received 8 February:<br> \"Yr account is in arrears by R629...\" I rep**** with 20 February as new debit date.<br> I only owe R463.23.<br> Forward my complaint to the Customer Service Director. If still unresolved by Monday 15 February, I will contact ICASA."