Formal Complaint: *****ulent Cell C Accounts Opened Using My Identity

Good day,

I hereby lodge a formal complaint against Cell C regarding ongoing *****ulent activity conducted using my personal details.

In 2016, I reported my South African Identity Document as lost. Despite this, an unknown person was able to ********ly open a Cell C account in my name. I immediately reported the matter to Cell C, and at the time, I was provided with a letter confirming that the account had been *****ulently opened.

However, I have recently discovered that multiple additional Cell C accounts have since been opened in my name without my knowledge or consent. These accounts are now reflecting at various financial institutions, and banks are currently queuing and flagging them, causing serious prejudice to my financial standing and credit profile.

I have no knowledge of these accounts, I did not apply for any of them, nor did I authorise any person to do so on my behalf. It is deeply concerning that Cell C continues to provide this individual with more than nine (9) contracts without adequately verifying their identity or conducting proper due diligence, despite my prior ***** report on record.

I have approached Cell C requesting an updated letter confirming that these accounts are *****ulent; however, Cell C has failed and/or refused to assist me. This lack of cooperation has placed me in an untenable position, as I am unable to clear my name with financial institutions without Cell C’s confirmation.

I hereby request the following as a matter of urgency:

1. A full investigation into all

Written confirmation that all such accounts were *****ulently opened. Immediate cancellation of all *****ulent contracts. Written confirmation to enable me to submit the same to banks and credit bureaus. An explanation as to how multiple contracts were issued without proper verification.

Should this matter not be resolved urgently, I will have no alternative but to escalate the complaint to ICASA, the Credit Ombud, the South African Police Service, and any other relevant regulatory bodies.

I trust this matter will receive your immediate attention.

Yours faithfully,