Forever busy insurance line
<p>I've been trying to get hold of Cell C insurance for 2 weeks and their lines are forever busy,no matter what time of day I call. They don't even reply to acknowledge emails to them. How is one supoosed to deal with them??</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will liaise with CSurance and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will liaise with CSurance and assist.
Do expect communication.
Regards
Cell C | PN
Please be advised that Moses has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Please be advised that Moses has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Still waiting on feedback regarding my claim
Still waiting on feedback regarding my claim
Hi Rashi
We will follow up on this matter with CSurance.
Regards
Cell C | PN
Hi Rashi
We will follow up on this matter with CSurance.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Such a pathetic service provider and insurance company.
When I took out the contract for the phone in question, I asked for insurance. Now, when I'm trying to claim for this, THE INSURANCE company (which are new and equally pathetic administrators it seems) CANNOT pick up the insurance.
When I called Cell C to tell them this, they told me I have insurance. When I ask them for the insurance number, they tell me to contact the forever-busy (probably sleeping) C-Surance. If the ****** insurance company can't pick up my insurance number, where the hell am I supposed to get it from????
I will NEVER, EVER EVER again make the mistake of using Cell C or recommending them. One of the poorest services I've ever experience. I've been with them for over 5 years and this is the first time I've ever claimed, and it's been a nightmare of a process to say the very least. Useless bunch of people called "staff"
Such a pathetic service provider and insurance company.
When I took out the contract for the phone in question, I asked for insurance. Now, when I'm trying to claim for this, THE INSURANCE company (which are new and equally pathetic administrators it seems) CANNOT pick up the insurance.
When I called Cell C to tell them this, they told me I have insurance. When I ask them for the insurance number, they tell me to contact the forever-busy (probably sleeping) C-Surance. If the ****** insurance company can't pick up my insurance number, where the hell am I supposed to get it from????
I will NEVER, EVER EVER again make the mistake of using Cell C or recommending them. One of the poorest services I've ever experience. I've been with them for over 5 years and this is the first time I've ever claimed, and it's been a nightmare of a process to say the very least. Useless bunch of people called "staff"
So, now this is just ignored! Do Cell C and C-Surance get so much of these complaints that they're numb to it?
So, now this is just ignored! Do Cell C and C-Surance get so much of these complaints that they're numb to it?
Hi Rashi
This is not the norm or standard service we want for our customers.
We have escalated this matter for further assistance. Do expect communication.
Regards
Cell C | PN
Hi Rashi
This is not the norm or standard service we want for our customers.
We have escalated this matter for further assistance. Do expect communication.
Regards
Cell C | PN
As per feedback, Busisiwe confirmed that she sent an email today, advising you about the excess fee and on a way forward regarding this matter.
Regards
Cell C | PN
As per feedback, Busisiwe confirmed that she sent an email today, advising you about the excess fee and on a way forward regarding this matter.
Regards
Cell C | PN