FORCING SERVICES ONTO CUSTOMERS WHICH DONT WORK

I have been calling Cell C customer service since 18 January 2016 requesting that wifi calling be deactivated on numerous business and personal contracts. <br> <br> I have specifically stated to Cell C that I DO NOT want this service and NEVER agreed to have this service activated on any of my business or personal contracts. <br> <br> I have called Cell C multiple times in the past 3 days expressing my frustration on the fact that this horrible service is constantly reactivated by Cell C which is causing my staff and family to not be able to receive or make calls and most calls are unclear. <br> <br> I have left numerous messages at Call Center level for a Manager to contact me but this has not been honored. <br> <br> It is evidently clear that a customer who has a number of premium contracts and approximately 70 business lines is not important enough for Cell C management to call me back!<br> <br> The crux of my FRUSTRATION is that wifi calling has been reactivated this morning on the lines which I have been disputing with Cell C over the past week. <br> <br> I am now taking my concerns to the media because it is also evidently clear that Cell C only responds or takes a customers complaint seriously after such action.