Forcefully put on an ongoing contract

What a bad service I received from cell c I was put on month to month contract forcefully I ddnt agree to that I don't even want it I dnt even have the simcard that ur putting services to I have am email confirming how much am supposed to pay bt after paying i was told I was on an ongoing contract so I need to pay 199 for the services, honestly cell c doesn't want to let go on my shame am taking this to ombudsman I can't iv heard it money doesn't go on trees am taken for a ride yooo I can't keep paying n paying bt the account doesn't want to be closes