1 reviews | Active since Jan 2016
Forced to pay R120pm instead of R50 Pm By Cell C
Hi,<br> <br> I took a cell phone contract with Cell C around April 2014. When the package was delivered to me it was two phones instead of one. Before I opened the packages, I called Cell C and enquired about the other phone. Penny Mkwena (the person who offered the contract to me) then explained to me that the contract that was offered to me was on special and it comes with an extra nokia 502 that I will only pay R50/ month for. I took this extra cell phone based on that condition. However, from the very first month I started paying for this contract, I have been paying R120 for this nokia phone. I have called Cell C several times (from 2014) trying to rectify this issue but no one has been able to help me thus far. Every time I call to get feedback I get told that there is no feedback and the case have been closed and I get given another reference number to start from scratch. I have lost some of these reference numbers but I still have some ***, ***, ***, ***). I have been in this vicious circle for almost two years. <br> <br> Your assistance in this matter will be highly appreciated<br> <br> Regards, <br> Sandile<br>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
