FOR THE LOVE OF GOD, CAN SOMEONE HELP ME?

REFER TO REF NO *** *I HAVE BEEN TRYING SINCE 30 NOVEMBER 2024 TO CANCEL A CONTRACT. *I HAVE CALLED THE CALL CENTRE COUNTLESS TIMES WITH NO ASSISTANCE. Everyone reads off-script and doesn't have a clue, and then you get transferred from pillar to post. *I HAVE EMAILED C-CELL NUMEROUS TIMES WITH NO ASSISTANCE. *THE STORY FOR THE HUNDREDTH TIME: I PLACED AN ORDER ONLINE WHICH I THOUGHT WAS AN UPGRADE BUT IT WAS FOR A NEW LINE THE HANDSET (SAMSUNG 24 ULTRA) WAS IMMEDIATELY RETURNED TO C-CELL. YES! THERE IS A WAYBILL NO. *DESPITE MY ATTEMPTS AND REASSURANCES FROM THE CALL CENTRE THAT THIS LINE IS CANCELLED, I HAVE NOW BEEN BILLED!! THIS WILL NEED TO BE CREDITED BACK TO ME!! *PLEASE ESCALATE THIS MATTER AND HAVE AN AGENT CONTACT ME.*